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All orders received will be dispatched the next working day (depending on stock availability and/or order confirmation). Orders are processed and shipped on working days only (Monday through Friday, excluding public holidays). During promotional periods please allow up to 2 business days for your order to be processed and shipped. Bondi Sands will not be held responsible for refunding items lost, damaged or stolen during transit.

Track Your Order

Please contact our Customer Care Team should you have any queries or concerns relating to your order. Visit the Royal Mail website to track your order

UK Delivery

  • Retail & Professional Orders - Standard Delivery (Royal Mail Tracked 48) is FREE for all orders over £30, otherwise a flat rate of £4.50* applies. 

  • All orders are sent via courier and are fully trackable;

  • It is suggested you provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection;

  • Delivery during peak periods such as Public Holidays, Christmas and promotional periods, as well as orders placed on weekends can experience longer delivery times. 

Charity Products 

  • In UK, orders containing charity products receive an additional fee of £1.50 , if you spend over £30 delivery is completely free!

The data registered by the bondisands.co.uk website in respect of an order will be conclusive proof of the whole of the transactions conducted between Bondi Sands and its customers. In the event of a dispute between Bondi Sands and its customer about an order made on the bondisands.uk website, the data registered by Bondi Sands will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact us