Product Recall

Zinc Mineral Broad Spectrum UVA & UVB Protection Sunscreen SPF 50+ Face and Body Lotions

The safety and quality of our products are a top priority. 

We are recalling all batches (five in total) of our Zinc Mineral Broad Spectrum UVA & UVB Protection Sunscreen SPF 50+ Face Lotion 60ml and Zinc Mineral Broad Spectrum UVA & UVB Protection Sunscreen SPF 50+ Body Lotion 120ml, due to a potential product separation problem.

Product details

• Bondi Sands Zinc Mineral Broad Spectrum UVA & UVB Protection Sunscreen SPF 50+ Face Lotion 60ml (BS840 – EAN: 810020173406)

• Bondi Sands Zinc Mineral Broad Spectrum UVA & UVB Protection Sunscreen SPF 50+ Body Lotion 120ml (BS842 – EAN: 810020173420)

What is the problem?

The affected products may have an uneven texture and visible water separating out of the product. If this happens, the ingredients are no longer properly mixed.

What should I do?

If you have purchased one of the above batches of Bondi Sands Zinc Mineral Sunscreen SPF50+, do not use it. Return the product to the place of purchase or contact info@bondisands.com.au to arrange the return of product for a replacement or refund.

Further information

Please contact our customer service team at info@bondisands.com.au for further information.

Q&A

Why is Bondi Sands recalling Zinc Mineral Sunscreen SPF 50+ Face and Body Lotions?

The safety and quality of our products are a top priority. We are recalling our Zinc Mineral Sunscreen SPF 50+ Face and Body Lotions in Australia due to potential product separation. The affected products may have an uneven texture and visible water separating out of the product. If this happens, the ingredients are no longer properly mixed and this could affect the SPF rating of the sunscreen and cause inadequate protection.

Does this recall impact Bondi Sands Zinc Mineral Sunscreen SPF 50+ Face and Body Lotions in the UK?

Yes, following agreement with Australia’s Therapeutic Goods Administration (TGA), we are also engaging authorities in the UK and initiating a recall of the affected products.

Does this recall impact all Bondi Sands Zinc Mineral Sunscreen SPF 50+ Face and Body Lotions?

We are recalling all Bondi Sands Zinc Mineral Sunscreen SPF 50+ Face and Body Lotions. No other Bondi Sands products are affected by this recall. 

Is this recall due to a safety issue with the products?

The safety and quality of our products are a top priority. We are recalling our Zinc Mineral Sunscreen SPF 50+ Face and Body Lotions due to potential product separation. If the product’s ingredients are no longer properly mixed, this may impact the product’s quality or effectiveness. This could affect the SPF rating of the sunscreen and cause inadequate protection.

What should I do if I have purchased Zinc Mineral Sunscreen SPF 50+ Face or Body Lotions in the UK?

If you have purchased Bondi Sands Zinc Mineral Sunscreen SPF50+ Face or Body Lotions, do not use it. Return the product to the place of purchase or contact info@bondisands.com.au to arrange the return of product for a replacement or refund. 

How long will my refund take to receive?

Once your refund has been processed, the funds can take 5-10 business days to appear in your account. 

Do I need a receipt to get a refund?

No, you do not need a receipt to receive a full refund for the recalled product. If you ordered it online and have your order number, we can process the refund back to the card you used for the purchase.

Can I exchange the product for another Bondi Sands product instead of a refund?

We would be pleased to replace the product with another Bondi Sands suncare product if that is your preference, based on current inventory at your place of purchase.

Are Bondi Sands Zinc Mineral Sunscreen SPF 50+ Face and Body Lotions in the UK safe to continue using?

We are recalling our Zinc Mineral Sunscreen SPF 50+ Face and Body Lotions due to potential product separation. If you have purchased either of these products, do not use it. Return the product to the place of purchase or contact info@bondisands.com.au to arrange the return of product for a replacement or refund.

Are other Bondi Sands suncare products affected?

No, no other Bondi Sands suncare products are affected by this action.