Returns & Exchanges

Returns Policy

Bondi Sands sells its products indirectly (through distributors) to retailers we are unable to process returns for purchases made from any of our stockists. Should you wish to return a Bondi Sands product, please contact your place of purchase for a refund or exchange, according to the retailer's return policy. We advise that you always keep your receipt and check retailer's conditions for return.

If you do not wish to keep a product ordered on Bondi Sands website, you may return new and unused items within 14 days of the date of receipt. Bondi Sands will refund the purchase cost of the product(s) minus shipping and handling changes.

Items must be returned in their original condition; no refund can be made for products that have been used. If you are returning Aerosols please contact us first to discuss as Aerosols cannot be sent via UK Post.

Please note that only products purchased from www.bondisands.co.uk will be accepted for return.

Please note that due to hygiene reasons, returns cannot be accepted on our Reusable Cup, Reusable Bottle, Sheet Protector and Tanning PJs. Please reach out to our friendly support team at info@bondisands.co.uk if you do have any enquires.

I’ve Ordered The Wrong Product

Once an order is placed we’re not able to make any changes to the items in the order unfortunately! Once received you’re welcome to make a return with us.

I Need To Cancel The Order I Just Placed

Once an order is placed and received by our warehouse, we’re unfortunately not able to cancel the order. Once your parcel is received you’re more than welcome to make a return with us.

If you have any queries regarding your delivery, refund or return please contact us by emailing info@bondisands.co.uk

Warranty & Claims

Bondi Sands products should be free from defects on delivery. If your Bondi Sands product is defective, we will be happy to replace it free of charge. Refunds will not be considered. Please contact us within 14 days of delivery.